The Foam Artifact (calvados)

Back-Office & Customer Care Manager H/F

Emploi Négoce - Commerce gros

Paris, 75, Paris, Île-de-France

French symbol of elegance and refinement, Aubade Paris is the result of a delicate alchemy combining a demand for quality, expertise in corset, a constant search for new materials, shapes, colors, a sharp analysis of trends fashion and long passion for women. Aubade ecommerce is growing fast in an international evolving environment : more than 60 countries are delivered in the world through own websites and market places. We are looking for a positive, data-driven and creative eMarketing Manager *to join our Ecommerce department and reports to the Head of Ecommerce in an international environment. * Key Responsibilities **1/ Back office Management - Organise the planning with the warehouse : send the ecommerce orders forecast to the warehouse manager, ensure the organization between back office team and the logistic team. - Control and validate the invoices. - Ensure the order validation for Amazon. 2/ Customer care management - Dispatch the customer requests. - Ensure the quality of request & delays. - Answer to the customer requests. - Solve the specific customer cases. - Ensure the quality control with the design team. 3/ Reportings - Create and optimise Customer[...]